BPO Service LTD handles your customer communication, CRM data, mail and postbox workflows — and quietly optimizes them with AI so your team can focus on growth instead of admin.
Trusted operations partner for SMBs, agencies and online retailers that need reliable back-office execution.
Why outsource
Repetitive operations quietly eat the hours your team needs for product, sales and customers. We absorb those processes — staffed, measured and continuously optimized with AI — so the workload disappears without the headcount.
Operating model
Mail, CRM updates, tickets and documents enter one controlled queue.
AI-assisted tagging routes each item to the right workflow and priority.
Operators follow documented SOPs with escalation paths and audit trails.
KPIs show bottlenecks, cost drivers and automation opportunities.
operating models designed to reduce manual overhead and rework.
start with a focused workflow before expanding into full operations.
coverage windows aligned with your operational needs and process volume.
documented processes and handovers so knowledge stays with your business.
Services
From day-to-day customer communication to AI-driven process design — choose individual modules or a fully managed back office.
Service architecture
The modules can run separately or together. The shared layer is always the same: documented workflows, agreed response rules and clean handover.
Delegate repetitive operations — order processing, data entry, document handling, internal back-office workflows.
We set up, clean and operate your CRM — HubSpot, Pipedrive, Zoho or custom — so your data stays usable.
Inbound & outbound customer care across email, chat and phone — branded as your team, working on your stack.
Physical and digital mail handling — scan, classify, route, archive. We turn paper chaos into searchable workflows.
A professional business address with secure mail receipt, sorting and forwarding — ideal for remote and international teams.
We embed AI where it actually saves hours: classification, summarization, auto-drafts and decision support inside your existing tools.
Custom Programming
Beyond services we build the tools — CRM extensions, internal portals, dashboards and AI integrations — owned by you and forming the foundation for our upcoming AI / CRM / customer portal platform.
Scope a projectFrom service to software
Tailored CRM extensions and white-label customer portals on your stack.
Embedded assistants, smart classification and document understanding.
Background jobs, webhooks and integrations between your existing tools.
Operational dashboards your team and stakeholders actually use.
Bespoke admin apps, queues and review interfaces for your operators.
PHP, Node, Python — modern, maintainable, shared-host friendly.
How onboarding works
A controlled pilot keeps risk low and makes the value measurable before more processes move into managed operations.
We map the current workflow, inputs, handover points, risks and success criteria.
The workflow becomes a documented operating procedure with roles, queues and review rules.
Operators run the workflow, escalate exceptions and keep the process visible through simple reporting.
Bottlenecks and repeat patterns become candidates for automation, CRM cleanup or custom tools.
Company
BPO Service LTD combines disciplined operational delivery with modern engineering and AI know-how. Our long-term ambition is a unified platform — AI assistant, CRM and customer portal — grown out of the services we operate today.
Documented SOPs, KPIs and quality scoring on every workflow.
Engineering team behind the scenes — APIs, automations, custom tools.
LLMs and ML embedded where they reduce cycle time and human error.
Clear responsibilities, documented handovers and straightforward contracts.
Contact
Tell us a bit about your business and where the friction is. We typically reply within one working day with a concrete next step.
External map
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Send us a one-line description of your bottleneck — we'll come back with two or three concrete options.
